ulock | Ulock FAQ - ulock
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What benefits will ULOCK give to its user?


In the ULOCK team we are used to ride bicycles, some to keep in shape, some for convenience, many to help the environment. We are our own customers, and that's why we started thinking about how to improve the riding experience of the people that share this passion with us: ULOCK is the idea we came up with. We designed it to solve the security problems that locking systems have, to allow you locate your bike wherever you parked it and, most of all, to give you the advantage of not having to bring and use keys for your bike. Ever. And let's face it, opening your lock as for magic is cool.

How do I open and close ULOCK?


ULOCK it's a smart connected lock, it means that you will never have to use keys to open or to close it. So how do you do that? There are several ways which you can choose from to activate your ULOCK. When you are close to your ULOCK you can open or close it with a simple tap on your mobile app. Or you can allow it to automatically close itself whenever you bring together the U part and the crossbar section, so that you will never forget it open. Another option is provided by the knock feature that, using the accelerometer of your phone, allows you to open ULOCK just knocking on your device even if, for example, you're keeping it in your pocket. You can also use the shake feature that, thanks to the internal accelerometer of ULOCK, will allow you to open the lock by shaking it gently. Smart algorythms will analyse the shake pattern to avoid any unwanted openings, for example, while riding the bike. All these features will activate ULOCK only if you are close to it, so you will never risk to open it when you are not really close to your bike.

Do I always have to use the proximity mode?


No. You can set ULOCK to automatically lock and unlock your bike using the proximity mode. This option allows for a faster use of ULOCK, but it can be deactivated so that it can be opened and closed only through a manual interaction.

WHY IS IT ULOCK SECURE? WHY TO USE BLUETOOTH?


ULOCK uses first-class materials and a locking system designed to resist to the worst attempts to break it. The whole key locking system has been dismissed, removing one of the main weaknesses that locks have, and has been substitued with a Bluetooth 4.0 Low Energy highly encrypted and secure connection. Also, the app itself can be protected with a PIN code so that only you will ever be able to activate your ULOCK.

Which phones are compatible with ULOCK?


ULOCK can be used with devices equipped with Bluetooth 4.0 Low Energy running on iOS 7 or later, and with devices Android 4.3 or later. Here is an illustrative list of devices which you can use with ULOCK:

  • Archos: 45 Helium, 50 Helium
  • Asus: PadFone 2, PadFone A80, PadFone Infinity, PadFone Mini, ZenFone 4, ZenFone 5, ZenFone 6
  • Google: Nexus 4, Nexus 5, Nexus 7 (2012), Nexus 7 (2013), Nexus 10
  • HTC: Butterfly, Desire 601, Desire HD, Droid DNA, Fireball, Jewel, One, One Developer Edition, One Dual Sim, One Max, One Mini, One Google Play Edition, One X, One X+, Totem C2, Valente
  • Huawei: Ascend P6
  • iPhone: 4s, 5, 5c, 5s
  • LG: Optimus G, Optimus G Pro, Optimus L7 2 Dual, Optimus G2
  • Motorola: Atrix HD, Droid Mini, Droid Razr HD, Droid Razr HD Developer Edition, Droid Razr M, Droid Razr M Developer Edition, Droid Razr Maxx, Droid Razr Maxx HD, Droid Ultra, Electrify M, Moto G, Moto X, Moto X Developer Edition
  • Samsung: Galaxy Light, Galaxy Mega, Galaxy Note 10.1, Galaxy Note 10.1 2014 Edition, Galaxy Note 3, Galaxy Note 8.0, Galaxy Note II, Galaxy S III, Galaxy S III Mini, Galaxy S5, Galaxy S4, Galaxy S4 Active, Galaxy S4 Google Play Edition, Galaxy S4 Mini, Galaxy S4 Zoom, Galaxy Tab 3
  • Sony: Xperia Tablet Z, Xperia Z, Xperia Z1, Xperia ZL, Xperia Z Ultra, Xperia ZR, Xperia SP

What if my phone battery dies while using ULOCK?


We have not implemented a way to activate your ULOCK that is not through its custom app, because we figured it would represent a security flaw that will put at risk your bike, scooter or whatever you'll lock with it. So to avoid any problem with ULOCK we added a notification system that help you keep under control your battery level if you're about to lock your ULOCK or if you already did. In case of emergency, you can even log in into a friend's phone to open your ULOCK and then safely log out.

In which countries can I get ULOCK?


ULOCK is a CE certified product. You'll be able to find it everywhere in Europe.

Will you sell ULOCK in shops? Where can I find it?


Yes. It is possible to find ULOCK in the shops of big supermarket chains like Mediaworld, as well as in specialized shops like Juice. Obviously you'll always be able to order ULOCK online. Check back our website for updates! From September the 5th to the 10th you will also be able to buy ULOCK at our stand at the IFA exhibition in Berlin, where we'll present ULOCK to the public.

Can I pass my ownership of ULOCK to another user?


Yes. You can do so by accessing the RESET function, permanently deleting your user profile and its connection to a specific ULOCK. At this point, using the code provided on the activation card, another user can create a new account pairing it to that ULOCK while you will lose the ability to activate it.